Shipping Policy

We want your RoomWave order to reach you as smoothly as possible. The information below explains our current shipping process for orders within the United States.

Where we ship

RoomWave currently ships to eligible addresses within the United States. We do not currently offer international shipping.

Shipping cost

Standard shipping is free on RoomWave orders within the United States.

Processing time

Orders are typically processed within 1–3 business days. Processing time is separate from the estimated delivery time. Business days generally exclude weekends and major holidays.

Estimated delivery

After processing, standard delivery is typically estimated at 5–12 business days. Delivery dates are estimates rather than guarantees and may vary depending on the destination, carrier operations, weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

Tracking

When tracking information becomes available, it will be provided for your order. Please allow some time after shipment for the carrier's tracking system to begin showing updates.

Multiple-item orders

If your order contains more than one item, the products may occasionally ship separately or arrive at different times because items can be fulfilled from different locations. You will not be charged additional standard shipping because an order is split into multiple shipments.

Address changes

Please review your shipping information carefully before placing your order. If you notice an error after ordering, contact RoomWave as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Delays

Occasional carrier or fulfillment delays can happen. If your order is taking longer than expected, contact RoomWave and we will review the available tracking and fulfillment information.

Lost, damaged, or incorrect deliveries

If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, contact RoomWave as soon as possible with your order number and any relevant photos or information. We will review the issue and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Questions about an order

If you have questions about the status or delivery of your RoomWave order, please contact us through our Contact page and include your order number so we can assist you.