Returns & Refunds

RoomWave accepts eligible returns requested within 15 calendar days of delivery.

Return condition requirements

To qualify for a return, the item must maintain its original quality and function. The product and all included parts, accessories, tags, manuals, hardware, and other materials must be complete. The item must be unused, undamaged, clean, and free from contamination, alteration, or other signs of use that materially reduce its value.

Opening the package to inspect the item, or reasonably testing it to confirm its quality or function, does not by itself make the item ineligible for return. However, use beyond what is reasonably necessary for inspection or testing that causes significant wear, damage, contamination, alteration, or loss of value may make the item ineligible.

Packaging

Please keep the original packaging, labels, seals, inserts, and protective materials. Returned items should be sent back in their original packaging whenever reasonably possible. Normal minor changes to ordinary packaging caused by shipping or careful unpacking will not by themselves disqualify a return, but missing or materially damaged packaging or components may affect return eligibility where it reduces the item's value or prevents safe return shipping.

How to request a return

Contact RoomWave within 15 calendar days of delivery with your order number and the reason for the return. Do not send an item back before receiving return instructions. If the return is approved, we will provide the applicable return instructions and, where eligible, a prepaid return label.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include photos or other reasonable evidence of the issue. We will review the issue and provide an appropriate resolution, which may include a replacement, return, or refund.

Refunds

Returned items may be inspected before a refund is approved. Once an eligible return is received and approved, the refund will be issued to the original payment method. Processing time after issuance depends on your bank or payment provider.

Exceptions

Items that are personalized, made to order, or otherwise non-returnable for health, hygiene, safety, or legal reasons may be excluded where applicable. Returns involving fraud, abuse, unauthorized modification, abnormal wear and tear, or damage caused after delivery may be refused. Nothing in this policy limits any rights you may have under applicable law.